How Long Should It Take An Insurance Company To Pay A Claim?

Daren Brown
By Daren Brown | March 25, 2019

check.jpgWaiting for an insurance payout can be frustrating. You most likely have bills to pay and are wondering how long you will have to wait for it to arrive. When you file an insurance claim, there are a few steps that the claim will go through before you receive your payout.

Acknowledgement - Within 15 days of filing your claim, you should receive an acknowledgement.

Approval/Denial - Once all information requested has been turned over to the insurance company, they should approve or deny your claim in 15 days.

Extension - The insurance company may file for an extension if they need more information or more time to evaluate. They can extend the decision for up to 45 days if they can show good cause.

Payment - Once the final decision has been made, the insurance company will issue payment within 30 days of the approval.

How To Prevent Delays

To help reduce the risk of extension and prevent delays:

Provide Documentation

As soon as an accident or event happens, take photos of everything that will be applicable. Cell phones are a great way to quickly document everything as well as making them easy to send.

Be Detailed

The more information you can provide, the easier it will be for the insurance company to come to a decision. Being vague could lead to repeat follow-ups and longer extensions while the insurance company gathers all the required information. Be sure to include time, dates, and contact information for witnesses, repairmen, etc.

Maintain Communication

Follow-up with the insurance company and make sure to return their calls in a timely manner. Failing to follow-up can cause significant processing delays and endless games of phone tag.

Issues That May Delay Your Claim Payment

Insurance payout delays can occur for a variety of reason. Some may be linked directly to the claim, while others may be caused by internal issues at the insurance company. Your payment may be delayed because:

  • The assignment of the claim may take longer.
  • The assigned adjuster could have a heavy caseload.
  • Consultation with experts or counsel may be required.
  • The claim is complex and involves a lot of data.
  • The adjuster is having a hard time receiving information back.

If you have filed a claim but haven’t received payment, your insurance company may be at fault. Experienced legal counsel can not only help to make sure you get the settlement you’re entitled too, but also help you navigate the claims process and get your payment in a timely manner. Contact the experienced lawyers at Stockard, Johnston, Brown & Netardus, P.C. for a consultation today.

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Topics: First Party Insurance Claims